Thank you for your feedback. We regret to hear about the issues with the pen colors. Based on our records, we saw that you contacted our customer care team and the matter was resolved.

We're sorry to hear about the way the Urban Shiny Ballpoint Pen with Blue Ink Full Colour Print turned up. We share your disappointment with these results. Allow us to make this right for you. Furthermore, we recommend replying to this review and providing an image or picture of what you have received including the ink showing as black, so we can work with you to find a solution that you'll be happy with and address this concern to our quality team. Nevertheless, we appreciate you taking the time to provide feedback, and we value your concern. We look forward to hearing from you.