Thank you for sparing the time to share your experience with us through your review. We regret to hear that there is an issue with the stitching of the zipper on the pouch. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.co.uk/customer-care/help-centre/.