Thank you for bringing this to our attention. We’re truly sorry to hear about the issues with your BagBase® Molle Utility Crossbody Bag, especially with the logo misprint, missing text, and the delay despite paying for rush service. That’s not the experience we want for our customers. To better assist you, could you please share an image of the item you received? This will help us review the issue more closely and find the best resolution for you. We appreciate your patience and the opportunity to make this right.

We deeply regret that the logo stitching on your BagBase® Molle Utility Crossbody Bag did not meet your expectations and appeared substandard. Upholding high-quality standards is a top priority for us, and we are sorry that this experience fell short. To better assist you, we kindly ask that you reply to this email with images clearly showcasing the issues you’ve encountered. These visuals will help us assess the situation thoroughly and work toward a resolution that meets your expectations. We look forward to your response and appreciate the opportunity to make things right.