How to request help for a late order

Visit our Help Centre
On the Help Centre front page, you'll find the option ‘Need help with a recent order? Start here’.
Select an order
We'll show you a list of all your recent orders. Select an order from the list and choose ‘Get help with this order’.
Select an action
From the list of available actions, choose ‘I want to request help with my order’.
Select products
Select the affected products. If the entire order is impacted, select ‘Select all products’.
Describe the issue
Tell us about the issue by choosing an option such as ‘Products are late, missing or incorrect’.
Upload images
Upload up to 4 supporting images or screenshots to help us understand the problem, such as:
- Shipping notifications
- Any other relevant details
Review the details
Check that all the details of your request are correct. When you're ready, select ‘Continue to next step’.
Choose a contact method
Choose how you’d like our Customer Support team to contact you. For example, you can request a call back, start a chat or receive an email.
Wait for confirmation
You have now submitted your request. We’ll send you a confirmation email to let you know we’ve received it. In most cases, we’ll get back to you within 24 hours.