We understand how frustrating it can be when your package is marked as delivered but not received, lost in transit or sent to the wrong address. Below are steps to help you resolve the issue quickly and efficiently.
- Track Your Order: Review the tracking information to confirm if your package was delivered or if it’s still in transit.
- Inspect Your Property: Check less obvious delivery spots like a back door, porch, garage or with a neighbour.
- Verify Delivery Details: Double-check that the delivery address and order information are accurate.
- Contact the Carrier: Reach out to the carrier with your tracking number for more information. They may provide delivery specifics or note any delays due to weather, bank holidays or high delivery volumes.
If you've followed these steps and are still unable to locate your package, please contact our Customer Support Team for additional assistance.