We’re truly sorry to hear that the quality of the Powerslide Zip Jackets didn’t meet your expectations and that the fit felt looser than anticipated. Your satisfaction is very important to us, and we're eager to make this right. To help us better assess the situation, please reply to this email with clear photos highlighting the specific concerns you’ve experienced. This information will help us to thoroughly review the matter and work toward a resolution tailored to your needs. We appreciate your feedback and look forward to hearing from you soon.

We're delighted to hear that you're thrilled with the quality of our jacket, and we'd want to know more about your impressions on the embroidery. Please respond to our email with additional information about your query and a few images that could help in our consideration of potential future improvements.