We're truly sorry to hear about your disappointing experience with your recent purchase. Your satisfaction is incredibly important to us, and our check into the concern has indicated that our care team was able to assist with having a resolution provided regarding the concern. If you have any future product or design-related queries, please don't hesitate to reach out to us, so we can help.

Thank you for taking the time to post a review. We regret that the hat's embroidered version of your logo appeared small. We understand your discontent, and we're glad that you reached out so we can assist you further. Providing exceptional customer service is a fundamental aspect of VistaPrint's business model. We have therefore processed a free replacement order for a new hat and increased the size of your logo to the extent within the permitted stitching area. You can view the update from your order history, the order number remains the same.