We appreciate your review submission and we’re sorry to hear that your tote bags were not of the quality you expected. We assure you we are answering all inquiries with efficiency and in the order in which they have been received. To support you through this, we need some information from you. Could you send us a photo of the received tote bags if possible? We are in the process to review your request and we will communicate an email shortly with more details so you can attach the photo and reply directly. We will certainly share your feedback with the appropriate team for revision. Thanks for voicing your concern.

Thank you for your review submission. We're happy you're pleased with the tote bag and the service you've received. We look forward to doing business with you again.