We apologize for the repeated quality issues you’ve experienced with your Quadra® Executive Tablet Case. Furthermore, we have checked your account and are glad to see that our customer care support team responded and provided a resolution for this matter. Please be assured that your concerns have been shared with the relevant teams for review. Feedback like yours is extremely valuable in helping us improve our quality control processes and prevent similar issues in the future. We appreciate your patience and the opportunity to address this.