Thank you for taking the time to share your feedback. We understand how frustrating this must have been, especially when broken screws made installation difficult—this is certainly not the experience we want for you. To help us look into this further and determine the best way to assist, could you please confirm how many metal spacers were affected or fell off during installation? This information will allow us to review the issue more closely and take the appropriate next steps. We appreciate you bringing this to our attention, as feedback like yours helps us identify areas for improvement. We’re here to help and look forward to your response.