Maintaining a high standard of printing quality across all our products is one of our top priorities, and we’re truly sorry to learn that a part of your Multifunctional Matte Stylus Ballpoint Pens arrived with subpar print work, with parts of the design already showing signs of wear. Please rest assured that your concern, along with the photo you shared, has been forwarded to our product quality team for further review. On a positive note, we’re pleased to see that you reached out to our customer care team, who acted swiftly to process a complimentary replacement order. We sincerely appreciate your patience and understanding, and we remain committed to delivering a smoother, more satisfying experience moving forward.

We’re truly sorry and disappointed to hear that the print quality of your Multifunctional Matte Stylus Ballpoint Pens did not meet your expectations, especially regarding the color and the print coming off on some of the pens. This is not the standard we aim to uphold, and we deeply regret any frustration or disappointment this has caused. Please rest assured that your feedback has been shared with our team for further quality review. We’re also pleased to know that you reached out to our customer care team, who swiftly addressed your concerns and provided the support needed. Your experience is important to us, and we’ll continue to improve our processes and services based on your valuable feedback.