Wouldn't buy again
9 Sept 2025 | Bryan D.
Response from Vistaprint Customer Care Team:
We’re sorry to learn that the print size of your logo turned out smaller than expected, though we’re glad to hear you were pleased with the writing style. We understand how important clear and visible branding is for promoting your business, and we’re happy to clarify this concern. Upon reviewing your order, we found that the submitted design was positioned too small within the template, which unfortunately resulted in the reduced print size. For future reference, we recommend making use of the on-screen preview available on the editing page before finalizing your order. This tool provides an accurate representation of how your design will appear once printed and can help prevent similar issues. You can learn more about these features here: https://www.vistaprint.co.uk/customer-care/help-centre/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof
Additionally, we suggest resizing your logo to make full use of the available print area while staying within the safety margins. Once updated, you’ll be able to place a new order with confidence. We hope this guidance proves helpful, and please don’t hesitate to reach out if you need further assistance.