Thank you so much for sharing your experience—we’re truly sorry to hear about the disappointing build quality of the Globy Metal Keyrings. That’s certainly not the standard we aim to deliver, especially for items meant to represent your brand and be shared with valued members. We appreciate the photos you provided, which helped us better understand the issue. After reviewing your account, we can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. You can find the full details by visiting your account’s Payment and Delivery page (https://www.vistaprint.co.uk/ps/). In the meantime, we’d love to help you find a more suitable alternative. We offer a variety of Personalised Keyrings (https://www.vistaprint.co.uk/promotional-products/household/keyrings) that may better meet your expectations in terms of durability and presentation. Your feedback has been shared with our product team for further review, as we continuously work to improve the quality of our offerings. If you have any additional questions or need further assistance, our Customer Support team is available at 800-028-6962, or you can visit our Help Centre (https://www.vistaprint.co.uk/customer-care/help-centre/) anytime. We truly appreciate your understanding and hope to have the opportunity to serve you better in the future.