We're very sorry that the details in your Bullet™ Round Key Chain were too small. We're always looking for ways to make our service better. Allow us to assist you. Upon checking, the uploaded text details and images need to be resized to a larger format to resolve the issue. In addition, it was an uploaded image and due to the format of your artwork details, the design area was not utilized. We highly suggest that you update your artwork to your preferred font size, check the preview, and generate a PDF proof before proceeding. Also, always consider the size of the details to the size of the product to ensure correctness prior to ordering. For future orders, if you need any additional help before completing your order, please don't hesitate to get in touch with us.

Thank you for your review submission. We're terribly sorry the keychains did not work for you. The satisfaction of our customers is of utmost importance to us, so this is not the type of service we pride ourselves on offering. We can assure you that we'll definitely be looking into the matter to preview a future occurrence. We've reviewed your account and saw that customer care has already assisted you with the order a short while ago. If you need any additional assistance, feel free to contact us at 0800 028 6962.

We are incredibly grateful that you took the time of your day to leave us this review and we’re sorry to hear of your less-than-satisfactory experience with our Key chains. We would love to hear a bit more about your experience. Mind sending us a photo of the received Key chains that need to be addressed with more details about the issue so this can be forwarded for review and improvement? As a result, we are in the process to review your request and we will communicate an email shortly with more details. We constantly collect and inspect feedback that can help us provide services that our customers can use with satisfaction. Thanks for voicing your concern and we will remain at your disposal for further assistance.