We're so sorry to hear about your experience with the bottle — that sounds incredibly frustrating. We always aim to provide high-quality, reliable products, and it's clear this one didn't meet those standards. We'd love the chance to make this right for you. Please reach out to us via this email with images of the water bottler so we can discuss a solution, whether it's a replacement or another option that works for you. We appreciate your feedback, as it helps us improve the quality of our products. Thank you for bringing this to our attention.

We are delighted to hear that the Sport Bottle exceeded your expectations in terms of quality and that your item was delivered on time.