Thank you for taking the time to share your feedback, and for continuing to shop with us—we truly appreciate your loyalty. We're very sorry to hear that the water bottle didn’t meet the high standard you’ve come to expect from us. So we can look into this further, could you share a bit more detail about the specific quality concerns you noticed? Your input will help us address the issue properly and ensure we improve moving forward. We’re here to help and want to make this right however we can.