Full Colour Wrap Print Coloured Mug

It's sad to hear that the print quality of the mugs is low and crooked. We totally understand your disappointment and sincerely apologize for any inconvenience caused. Thank you for taking the time to reach out to customer care directly, so they can provide some assistance. We can assure you that this is not the type of service we pride ourselves on giving.

We are sorry to hear that the print on your full colour wrap mug did not meet your expectations. After reviewing your order, we noted that the design was placed only on the front side of the mug, which is why the wrap-around effect was not applied. To help achieve the best results in the future, we strongly recommend carefully reviewing the preview mode and PDF proof prior to placing an order, as this ensures clear expectations for the print outcome and placement of your design. We appreciate your feedback, as it helps us continue improving both our ordering guidance and product clarity, ensuring a smoother experience for future orders.