Help is here.

You'll need to do the following:

• Present the order confirmation email
• Supply a government-issued photo ID
  • National ID Card
    • Issued by many EU countries
    • Government-issued
    • Includes photo and personal information
  • Passport
    • Widely accepted internationally
    • Contains photo and personal details
    • Serves as proof of citizenship
  • Driving License
    • Valid with a photo
    • Check acceptance with the specific courier or delivery service
  • Residence Permit
    • Accepted for non-EU citizens in EU countries
    • A valid form of identification
• Sign for the package

Note: The full name on the ID must match the full name on the package label.