Fruit of the Loom® Men's Ringer T-shirt

Response from Vistaprint Customer Care Team:

We're extremely sorry to hear about the Fruit of the Loom® Men's Ringer T-shirt you received. This is not the Vistaprint experience we want you to have. Allow us to check this for you. Likewise, we appreciate the provided photo of the received product as a reference. Upon checking, the printed-off white square on the shirt was part of your uploaded design. If ever you're expecting the white background to be the white garment of the shirt, the original background color from the design should be removed prior to uploading or during the design process since there is a "Remove Background" option on the design edit page. Furthermore, we highly recommend always checking the product preview to see how the design will look on your product once printed. Although we are aware that this may not be the best answer you were looking for, we sincerely hope that you still find this information helpful. For future orders, if you need any additional help prior to completing your order, please don't hesitate to get in touch with us.

Response from Vistaprint Customer Care Team:

We are incredibly sorry if we fell short of your expectations. Your constructive criticism will give us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention, as we are always looking for ways to improve. Kindly reply to this email and provide us with a photo of the item received through your review, so we can offer a solution you'll be pleased with.