Stanley/Stella Crew Neck Unisex Jumper

Thank you for reaching out and sharing your feedback. We are sorry that the sweatshirt print didn't meet the high standard set by your other items. We completely understand how disappointing it is when a personalized gift doesn't turn out as vibrant as expected, especially since you loved how the T-shirt, mug, and cap turned out. From our observations, the logo used on the Stanley/Stella Crew Neck Unisex Jumper was a different color from the one used on the hat, and we also got a low-resolution warning in the edit studio. This means the image may be blurry or pixelated. The recommended resolution should be 300 DPI. Furthermore, the colours are too muted for the navy blue color. It would be best to use the same colour logo as the hat. We are prepared to assist with a complimentary replacement order. Please respond to this email to confirm how you wish to proceed. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.co.uk/customer-care/help-center/. We look forward to working with you.