Thank you for sharing your feedback with us. We’re truly sorry to hear that the Fruit of the Loom® Premium Tracksuit Jacket you received did not meet expectations, with issues such as loose threads and misaligned writing. We understand how important quality and craftsmanship are, and we regret that this was not reflected in your order. To help us review this more closely and provide the best resolution, could you kindly send us photos of the jacket showing the concerns you mentioned? This will allow our team to better assess the situation and determine the appropriate next steps. If you have any further questions or need assistance, our Customer Support team is available at 0800-028-6962 or visit our Help Center (https://www.vistaprint.co.uk/customer-care/help-centre/) for assistance.