We're really sorry to hear the recent order didn’t meet your expectations. Upon review, it looks like this time you ordered the Russell™ Stretch Polo Shirt, whereas your previous order was for the Russell™ Ladies Classic Polo. The two styles do differ in fit and fabric. The Stretch Polo is designed with a roomier, more flexible cut, which may explain why it feels larger and behaves differently when washed. That said, we absolutely understand how easy it is to expect the same product, especially when the names and branding are so similar. If you’d like, we can help guide you back to the style you preferred, or discuss options. We really appreciate your support and want to make sure you’re happy with your purchase.

We're sorry to hear that the polo was too small. We understand that you're disappointed with this and, we wanted to make this up to you. Your account was reviewed and, we've taken the necessary steps to make this right. Also, an email will be sent to you with more information about this. We hope this helps.

Thank you for the positive review. We are overjoyed to learn that you liked the fabric quality and ideal fit of your polo shirt.

Thank you for the 5-star rating. We were so happy to learn that you were pleased with the craftsmanship of your polo shirts.