We’re truly sorry for the poor experience you’ve had, first with the quality of your initial order and then with the replacement arriving with the design upside down. We completely understand how disappointing and frustrating this must be. Thank you for sending the image, and it’s very helpful. We’ve forwarded your concern to our team, and a separate email will be sent to you shortly to assist further and ensure this is properly resolved. We truly appreciate your patience and understanding while we work to make this right.