We’re very sorry to hear about the embroidery quality on your polo and understand how disappointing that must be. This isn’t the experience we want for our customers. We appreciate you bringing it to our attention and would be happy to review the issue further to assist. Please reply with a photo of the item so we can take a closer look and make things right.

We sincerely apologize that the shirts did not meet your expectations for quality and presentation. The black smears are unacceptable, and we truly regret the inconvenience this has caused. We can also recommend suitable t-shirt options form our wide variety offered in materials. We want to forward your experience to our quality control team. Kindly reply with images of your concerns. We appreciate your patience and hope to have the opportunity to restore your confidence in our products.