17 Oct 2023 | BILL
Response from Vistaprint Customer Care Team:
Thank you for taking the time to write a review. We are very sorry to learn that the stitching on your jacket is of poor quality. We acknowledge your disappointment and want to reassure you that we will submit your feedback for improvement. After visiting your account, we're happy to learn that you spoke with a member of our customer care team directly earlier today, and they addressed your inquiry and took the appropriate action. In a follow-up email, we also requested photos which might demonstrate the quality issues so that we may attach them to escalation.