We’re sorry to learn that your order hasn’t arrived and that you received incorrect materials instead. We completely understand how frustrating this must be, especially when you were expecting your product. Please know this isn’t the experience we want for our customers. We’d like to make this right—kindly provide a photo of what you received so we can investigate and arrange for a resolution as soon as possible. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.co.uk/customer-care/help-center/

We're sorry to hear that the print on your jacket appeared faded. That’s not the level of quality we strive to provide, and we understand how frustrating that can be. If you could send us a few images of the item, we’d be happy to take a closer look and work with you to find a solution. We truly appreciate your understanding and are committed to making this right.