Thank you for your feedback, and we’re sorry to hear that the jacket didn’t meet your expectations. We’d love the chance to make things right. Could you please share a few more details about the quality issues you encountered—such as the material, print, or fit? If possible, feel free to include any photos as well. This will help us better understand the concern and work on a suitable resolution for you. Looking forward to your response.

Thanks for your feedback. We're sorry that the fleece received is too lightweight for your needs. We can issue a credit or refund for the fleece ordered for your dissatisfaction. Please reply and let us know your preference.

We appreciate your feedback and are sorry to hear that the size of the jacket turned out smaller than expected. In a bid to ensure your satisfaction, we've applied a merchandise credit to your account for the product. This credit can be used on a future order and is valid for a year.