Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience with the Printer Layback Hooded Jacket did not meet expectations. This is not the experience we aim to provide, and we’re committed to making it right. To help us investigate further and determine the best resolution, we kindly ask that you share photos of the item received, highlighting the material concerns. In the meantime, if you’re considering future apparel with thicker material options, we invite you to explore our full Personalised Hoodies & Jumpers collection: https://bit.ly/4nV1utj. This range includes cotton materials, and products with a higher GSM (Grams per Square Meter) value will generally have thicker fabric. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 0800‑028‑6962, or you can visit our Help Center: https://www.vistaprint.co.uk/customer-care/help-centre/ for immediate assistance. We truly value your feedback and hope to restore your confidence in your next order.