Providing high-quality outerwear is a top priority for us, and we sincerely regret to hear that the pull cord on your fleece broke after just one wash and that the overall quality did not meet your expectations. We greatly value feedback like yours, as it plays an essential role in helping us improve our products. Please rest assured that your comments will be shared with our team for a thorough review and consideration in our ongoing quality enhancements. To help us resolve this issue as effectively as possible, we kindly ask that you respond to this review by providing clear images of the concerns you’ve mentioned. This will allow us to better understand the extent of the problem and work toward the most satisfactory solution. We appreciate your patience and look forward to assisting you further.

We're very sorry to hear that you were not happy with the quality of the jacket ordered. In light of this, we've sent you an email with details of the steps taken on your account in a bid to resolve the matter.