Russell™ Ladies Full Zip Outdoor Fleece

We are so glad to hear that the print was exactly what you wanted and that the overall quality met your expectations. However, we are very sorry to hear about the quality concerns with the zipper getting stuck at the bottom, requiring extra care to avoid breaking it. Usually, this may happen if a small piece of fabric gets caught in the zipper track, so we recommend checking around the base to ensure it is clear. Please let us know if the zipper completely fails to function or if you continue to experience issues so that we can resolve this for you right away. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

We are glad to hear that you are pleased with your Russell™ Ladies Full Zip Outdoor Fleece. Upon reviewing your order, we noted that it was placed with Economy delivery speed and was expected to arrive by December 29. According to tracking, the parcel is marked as delivered on December 17. We sincerely regret any confusion or frustration caused by the delivery experience with DPD and have reported the matter to our shipping teams for further review. Regarding your note about embroidery on the back, we will share your feedback with our quality teams so they can consider improvements for future products. We appreciate your patience, and thank you for taking the time to share your experience.