Fleece review
18 Dec 2025 | Andrew A. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We are truly sorry to hear about the issues you encountered with the fleece, particularly after several recent orders that did not meet expectations. While we’re glad to know the material itself met your standards and that our care team has been supportive, we completely understand how frustrating these recurring concerns must be. Despite your understandable disappointment, we would still like to offer a free replacement to help make this right and ensure the matter is properly resolved. If you’re open to proceeding, please reply to this email and let us know if you agree, and our team will take care of the next steps for you. Furthermore, please rest assured that all the points you raised including the faulty zip, embroidery error, and colour accuracy will be reported to our quality and production teams for further review. We look forward to your reply.