We are sorry to read that the final rendering of your Women's fleece jacket did not meet your expectations. To support you through this, we need some information from you. Could you send us a photo of the received jacket to [email protected] with details so we can review it? We will appreciate your interest in collaborating with us on this. We are committed to maintaining your total satisfaction. As a result, we have credited your account with a credit note, valid for 12 months, which you can use and apply for your next orders. We will remain at your disposal for further assistance.

Our apologies for falling short of expectation. Thank you for your feedback. We will share that with the concerned department. To amend the situation, we've issued credit for the same value of the order and it will be valid for 1 year. You can use the credit to make other order for free if the value doesn’t exceed the credit amount. Your satisfaction is our priority.