Thank you for taking the time to share such a clear and thoughtful review. We're really glad to hear that you found the pricing reasonable, and we appreciate you pointing out where the product fell short for you — especially regarding the sizing and the finer details of the stitching. We're sorry the fit wasn’t comfortable even when fully adjusted. A hat that feels too tight can definitely take away from the overall experience, and your feedback about the narrow brim and the overall smaller sizing is incredibly helpful as we continue improving our apparel. We’ll make sure your comments are shared with our product team so they can review the sizing standards and design proportions. We're also grateful for your notes on the embroidery. Even if it’s a small detail, it matters — and insights like yours help us keep refining those finishing touches. Thank you again for your honesty and for giving us the chance to improve. If there's anything you'd like us to take a closer look at with your order, we're here and happy to help.

Thank you for reaching out and sharing your experience. We are truly sorry to hear that your VistaPrint® Embroidered Cap arrived with letters out of alignment, and that the replacement did not meet expectations either. We completely understand how frustrating and disappointing this must have been, especially after multiple attempts to resolve the issue. Please rest assured that the necessary actions have been made to your account, and our Customer Care Team has already assisted you regarding this matter. We sincerely apologize for the inconvenience and appreciate your patience and understanding.