Russell™ Long Sleeve Easy Care Oxford Shirt

We sincerely apologize that the embroidery did not meet your expectations, particularly regarding the lettering and overall appearance. We understand your disappointment, especially given the cost of the item. Regarding the backing on the embroidery, this is a stabilizing material used during the embroidery process. While it may feel stiff or look noticeable initially, it is designed to soften and become less noticeable after washing. We would like the opportunity to look into your concerns further and will be reaching out to you via email shortly to discuss the issue and work toward a resolution.