We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. Please reply to the email with a photo of the item received so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options, just let us know how you'd like to proceed.

Thank you for sharing your feedback. We apologize for any confusion regarding the design of the tote bag. We understand this may not have met your expectations and would love to help. As such, we have reviewed your account and taken the necessary steps to resolve the situation. An email with the details of the resolution will be sent to you shortly. If you have any further concerns or need assistance selecting another tote feel free to contact us at 0800 028 6962.