We are sorry for any inconvenience caused from the packaging of the tote bags. We are also saddened to hear that the quality was not as expected. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the bags did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We try our best to package items in an attempt to prevent damage during shipping, so there are time when we may need to use additional material in the packages. Thank you for bringing the issues to our attention. Feel free to contact us directly for any additional assistance.

Thank you for sharing a review. We're happy that the tote bags' print quality met your expectations. Yet, we apologize that you did not receive the entire quantity and that some bags had significant wrinkles. We appreciate you taking the time to let us know about this, and we are willing to help. To help us communicate your input to the relevant department and work toward a solution you'll be happy with, please reply to this email with images of the defective bags you received. Your satisfaction is of the utmost significance to us, and we look forward to your reply.