Carolina Lightweight Tote Bag – 42 x 38 cm

We are truly sorry to hear that the replacement bags did not resolve the issue and, in fact, arrived with even worse printing quality. We understand how frustrating this must be, especially after the initial concern was acknowledged and a replacement was arranged. It is disappointing to hear that the final result does not match the preview and that important design details and text clarity were lost. We appreciate you also recognizing the responsiveness of our team, but we completely understand that the overall experience has fallen short due to the print quality. This is not the standard we aim to provide, particularly for designs that require precision and detail. To investigate this further and determine the best resolution, kindly share images showing the full print on some of the bags from your most recent order. This will help our team assess the issue more accurately and identify the next steps. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/. Our team will be happy to assist further and work toward making this right for you.

Thank you for your review submission. We regret to hear that the material of the tote bags did not fully meet your expectations. The satisfaction of our customers is important to us, so this is not the experience we want you to have. We'll definitely pass your feedback to the team for review.