Thank you for sharing your feedback, and we're truly sorry the BagBase® Messenger Bag – 11 L didn’t meet your expectations. We understand how disappointing it must be to receive a product that doesn’t align with the description, and we appreciate the chance to address this. According to the product details, this item includes an internal organiser section, and we regret if this wasn’t reflected in the one you received. To help us investigate further, we kindly ask you to reply with photos showing the material or construction concerns. This will allow us to assess the issue accurately and work toward the best possible resolution. Rest assured, your comments have been shared with our product team for review as part of our ongoing efforts to improve quality. We’re here to assist and truly hope to make this right.