Thank you for sharing your feedback. We’re truly sorry to hear about the embroidery quality on your Quadra® Pro-Team Backpack with Headphone Port – 17L. That’s certainly not the experience we want you to have, especially on a product designed to combine functionality with a professional finish. We’ve reviewed your account and can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. We hope the resolution provided was helpful, and we appreciate your patience throughout the process. If you have any further questions or need assistance, our Customer Support team is available at 0800-028-6962, or you can visit our Help Center (https://www.vistaprint.co.uk/customer-care/help-centre/) for real-time assistance. We appreciate your understanding and hope to have the opportunity to serve you better in the future.