Thanks for posting your review. While we are happy to hear that you are pleased with the size and pockets on the bag, it saddens us to learn that one of the zippers fell off. In an effort to resolve the matter, we have taken the necessary steps on your account to address the issue. An email with additional information about the solution will be sent to you. Please note that this is not a common experience with the bags, and the matter will be shared with the appropriate team for review.

We're glad to hear that you like the outcome. We take pride in offering top-notch products because we prioritize making you happy.

Please accept our sincerest apologies for letting you down with the quality of the bag. To make this right, we've issued a merchandise credit to your account which is valid for 1 year and an email will be sent to confirm this. We hope this helps. Thank you so much for submitting this review.