Thank you for your feedback. We apologize that the material of the backpack did not meet your expectations. As stated on the product page, this bag is made of 94% polyester and 6% elastane, which gives it a softer, more flexible feel compared to traditional backpacks. We’re glad to hear that you are satisfied with the shape and size, and we will share your comments regarding the material with our team.

Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality of the BagBase® Scuba 15.6" Laptop Backpack, though we’re sorry about the delivery delay and the way the logo appears upon closer inspection. We understand how this could be disappointing. Since the image has already been provided, we’ll share this with our team for review. For future orders, we also recommend carefully reviewing the PDF proof/Preview before checkout to ensure the design appears exactly as intended. We value your patience and understanding and appreciate the opportunity to assist you.