We sincerely apologize for the production issues of the VistaPrint® Traveller Coffee Tumbler – 500 ml you received. This is not the VistaPrint experience we want you to have. Allow us to assist you. Your account was reviewed, and we found that one of our support representatives has assisted you with the concern and taken the necessary actions on your order. Rest assured, your comments have been forwarded to our product team for review and consideration as we work to improve our offerings. We appreciate your understanding and hope to have the chance to serve you better in the future.

We’re very sorry to hear that the logo on your Traveller Coffee Tumbler started to come off after minimal use. Providing durable, high-quality products is our top priority, and we deeply regret that we fell short in this instance. To help us fully understand the issue and resolve it promptly, we kindly ask that you reply to this email with photos clearly showing the issue you raised. These visuals will enable us to assess the situation accurately and take the necessary steps to ensure your satisfaction. We genuinely appreciate your cooperation in this matter and look forward to hearing from you soon.

We regret the poor printing quality on your tumbler. After reviewing your design, it appears the resolution was low, which can result in blurry prints. We shared a warning in the design studio about your low-resolution upload. To resolve this, we recommend using a high-resolution upload of (300 dpi) for the best results. You may provide an updated file, and we’d be happy to offer a courtesy replacement.