Thank you for reaching out and sharing your experience. We are truly sorry to hear that your VistaPrint® Embroidered Cap arrived with letters out of alignment, and that the replacement did not meet expectations either. We completely understand how frustrating and disappointing this must have been, especially after multiple attempts to resolve the issue. Please rest assured that the necessary actions have been made to your account, and our Customer Care Team has already assisted you regarding this matter. We sincerely apologize for the inconvenience and appreciate your patience and understanding.