Thank you for reaching out and sharing your feedback. We’re sorry to hear that the embroidery on your caps appeared inconsistent, with two different tones of red in the writing, that’s certainly not the quality we aim to deliver. To help us review the issue and provide a proper resolution, please reply to this email with a photo of the caps showing the embroidery. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.co.uk/customer-care/help-centre/