Really disappointed returning customer
6 Oct 2025 | Clare R.
Response from Vistaprint Customer Care Team:
Thank you so much for your continued trust in us over the years. We are very sorry to hear that your recent poster order did not meet the level of quality you have come to expect from us. It is disappointing to hear that one of the posters arrived damaged and that the paper quality felt below standard. We take this feedback seriously and completely understand how disappointing this must be, especially given your previous positive experiences. So we can look into this further and help make it right, kindly reply and send us images clearly showing the damage, especially where the cardboard imprint appears on the print. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/.