We’re glad to know you find it functional, but we understand your frustration with the material near the zipper. Based on our checks, we noticed that your order was placed in 2023. While some wear and tear can be expected over time, we completely understand your concern with the specific area that has ripped. Please know that this feedback will be shared with our team for review, as it’s important to us to continually improve our products.

We're so sorry the experience you had with the duffle bag. Thank you for taking the time to reach out to us and share your order experience with us. This is not the order experience we want you to have, so we're happy to make it up to you and will be sending an email with more details shortly. Feel free to contact us at 0800 028 6962 for further assistance if needed.