We appreciate your review and do regret to hear the knitted hat didn't turn out as expected. Upon reviewing the order, we are pleased to see customer support was contacted, and a prompt resolution was provided. We trust that was helpful.

We're incredibly sorry to hear that you received a different coloured item on your order. We share your dissatisfaction with the experience. To make things right, we've processed a replacement of the 3 hats at no cost to you. An email with tracking details will be sent once shipped out. We hope this is helpful. Should you need additional assistance, kindly reach out to our support at 0800-028-6962.