We are sorry to read that the final rendering of your ballpoint Pens did not meet your expectations. Simply, We would like to inform you that we are using a fully automated printing process and packaging system. Mistakes happen even with the numerous checks. We are proud to inform you that we stop at nothing to satisfy our customers. As a result, we have placed a new order for the Pens at no additional cost to arrive on July 4th. Thank you and we hope you will grant us the opportunity to improve your image of us.

Our apologies for falling short of expectation. Thank you for your feedback. We will share that with the concerned department. To amend the situation, we've issued credit for the same value of the order and it will be valid for 1 year. You can use the credit to make another order for free if the value doesn’t exceed the credit amount. Your satisfaction is our priority. Please contact us if there's anything else we can assist you with: https://www.VistaPrint.co.uk/customer-care/help-centre/

We appreciate your valuable feedback and we’re sorry to learn of your dissatisfaction with the quality of the pens received. In an effort to make this right, we have shared your feedback with the quality team for review. We have issued a merchandise credit to your account valid for 1 year. The credit can be used to place new orders from our website.

We appreciate your review and we do apologise that your ballpoint pens did not meet your expectations. To resolve this issue, we kindly ask you to provide a photo of the pen's text received so we can share it with the appropriate team for revision. To guarantee your satisfaction, we have gone ahead to issue a merchandise credit to your account. The credit is valued for a year and can be used in any future orders. You should be receiving a confirmation email shortly with further details. If you have any additional issues or questions, please let us know.