We’re sorry to hear about your experience with the wireless charging pad. We’d like to better understand the concerns so we can address them properly. Could you please confirm the make and model of the device you’re using the charger with so we can check compatibility? Also, if you could share more specific details about what felt off in terms of look and feel, it would help us identify where the product may have fallen short of expectations. We appreciate your feedback and want to make this right for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.co.uk/customer-care/help-centre/.

We truly apologize for the issues you've experienced with the print quality and color inconsistency. We understand how crucial it is to receive a product that meets your expectations, and we're sorry for the inconvenience. We’d love to help find a solution that works for you. Please feel free to reply to this email at your convenience, and we’ll be happy to discuss a replacement or other options to make this right.

Your satisfaction is important to us, and we truly appreciate you taking the time to share your thoughts on the Wireless Charging Pad. We will be sure to share your feedback to the relevant team for future considerations. If you have any other feedback or concerns, don't hesitate to reach out to us.