We are very sorry to hear about the delay you experienced with part of your poster order, as we understand the significance of fulfilling delivery timelines. At the same time, we truly appreciate your kind words regarding the print quality, packaging, ease of design, and support experience. Furthermore, please know we have taken the necessary action to compensate for the late delivery, and have shared more details in a follow-up email for your reference. Your feedback regarding the delivery performance has also been noted and will be shared with our teams for internal review and improvement. We value your trust in us, and thank you for bringing this to our attention.

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the second poster was delivered damaged again. This is totally unacceptable, and we apologize for any inconvenience caused. We would love to look further into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.